Content: any Information or data that you upload, submit, post, create, transmit, store or display in an Bitco product or service.
Downloadable Products: Bitco’s downloadable software products and mobile applications, including bundles of code, resources, and configuration files that can be used with an Bitco product to add new functionality (including product version upgrades) created by Bitco that are installed by customers on a device of their choice.
Information: all forms of data, content, and information collected by us.
Personal Information: Information that may be used to readily identify or contact you as an individual person, such as: name, address, email address or phone number. Personal Information does not include Information that has been anonymized such that it does not allow for the ready identification of specific individuals.
Our Collection of Personal Information
Bitco collects Personal Information from you at several different points, including but not limited to the following: when we correspond with you as a customer or prospective customer; when you use our products or services; when you visit, register, or otherwise provide us your Personal Information on our website; when you contact us for help; when you interact with our advertising and marketing content; and when you participate at our conferences, attend our webinars, or visit our tradeshow booths. In using our products or services or requesting Information, you may provide a password for your account, your real name, industry, agency name, job role and contact Information. We may also collect other information including but not limited to the specific Bitco product or service being used, the associated license identifier and domain name, the username and IP address or the individual using the product or service function; your credit card number and billing address when purchasing an Bitco product or service; analytics Information including aggregated usage data; and other additional Information required to detail the operation of the Bitco product or service.
Our Use of Your Information and Personal Information
Bitco may use your Information and Personal Information to: Deliver the products and services that you have requested, including software updates. Manage your customer relationship and provide you with customer support. Perform research and analysis about our customers’ use of, or interest in, our products, services or content. Operate and improve our internal operations, systems, products and services including benchmarking system performance. Understand you and your preferences to enhance your experience. Respond to your comments and questions, and provide customer service. Send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. Deliver marketing communications. Enforce our terms and conditions. Recruit, onboard, and distribute payroll and benefits. Communicate with you about products or services that may be of interest to you.
Our Disclosure of Your Personal Information to Third Parties
Our Security Measures to Protect your Personal Information
We have put in place reasonable and appropriate physical, electronic, and managerial procedures in an effort to help safeguard Personal Information we collect. However, Bitco cannot fully eliminate security risks associated with Personal Information. To help protect yourself, please use a strong password, do not use the same passwords you use with other accounts or services, and protect your usernames and passwords.
End Customer Data
Bitco’s customer may electronically submit Information to the product or service for processing and storage purposes ("End Customer Data"). We may access or process End Customer Data only for the purpose of providing the product or service or preventing or addressing service or technical problems or as may be required by law. If your Personal Information has been submitted to us by a Bitco customer and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with the relevant customer directly. Since Bitco personnel have limited ability to access Information our customers submit to our products or services, if you wish to make your request directly to Bitco, please provide the name of the Bitco customer who submitted your data to our product or service. We will refer your request to that customer.
Our Retention of your Personal Information
Because of the nature of our business, our services are not designed to appeal to minors. We do not knowingly attempt to solicit or receive any information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us immediately.
If you have questions or suggestions, please email Bitco at firstname.lastname@example.org. Please send all written communication to: Bitco Software, 17503 25th Ave NE #P104, Marysville, Washington, United States